Privacy Policy

1. Introduction

Welcome to the privacy policy of GFCTEXTILE. This document explains how BELVEDERE HOLDING LIMITED, the company that operates the GFCTEXTILE website and related services, handles personal information. We respect the privacy of every visitor, client and trading partner, and we are committed to protecting the data you share with us throughout our relationship.

Please read this policy carefully before using our website or providing us with any personal information. By accessing our website or submitting information to us, you acknowledge that you have read and understood the practices described here. If you do not agree with any part of this policy, you may choose not to use our website or services.

We keep this policy transparent and easy to understand. We avoid unnecessary legal jargon and we make clear statements about the data we use, the reasons we use it and the choices available to you. We also let you know how to reach us if you have questions, concerns or requests related to your personal information.

2. Who We Are

BELVEDERE HOLDING LIMITED is a company engaged in computer integrated systems design and related professional, scientific and technical services. Beyond its technical consultancy, the company also operates GFCTEXTILE as a textile trading and sourcing desk connecting garment brands and manufacturers to a global network of fabric mills.

Our registered business address is:

Throughout this policy we refer to these services collectively as our services. You can contact us at any time using the details listed in the final section of this document.

The developer and design work for the GFCTEXTILE website and its digital operations has been produced by the developer Belvederey. This privacy policy describes the practices of the company in operating and maintaining the services.

3. Information We Collect

We collect information that helps us deliver, improve and secure our services. This information generally falls into a few categories, and we describe each category below so you understand exactly what data we may hold about you.

Information You Provide Directly

When you contact us through our website, by email, by telephone or in the course of a business arrangement, you may provide us with information such as your name, your email address, your phone number, your company name, your billing and shipping addresses and any details you include in your message. This includes information you submit through our enquiry and contact forms.

Information Collected Automatically

When you visit our website we may automatically collect certain technical information, including your internet protocol address, browser type, operating system, referring pages, pages you view, the dates and times of your visits and the general location associated with your connection. This information helps us understand how visitors use our site and how we can make it more useful.

Information From Business Communications

During a trading relationship we may collect information relevant to that relationship, such as order details, fabric specifications, delivery addresses, customs references and records of our correspondence. This information is used solely to provide the services you have requested.

4. How We Collect Information

We collect information in a number of straightforward ways. We believe it is important to be clear about these methods so you are never surprised about the data we hold on your behalf.

We collect information directly from you when you fill in a form on our website, send us an email, call us on the telephone, or communicate with us through any other channel. For example, if you submit a sourcing enquiry through our contact page, we receive the content of that enquiry together with the contact details you chose to provide.

We collect information automatically through the normal operation of our website. Standard server logs record technical details about each visit, and where permitted we may use cookies to remember your preferences and understand how you navigate our pages. You can control cookies through your browser settings as described later in this document.

We may also collect information from business partners, suppliers and public sources when that information is relevant to a transaction or to our compliance obligations. In each case we only collect data that is necessary for the purpose concerned.

5. How We Use Your Information

We use the information we collect for clear and legitimate purposes. We never sell your personal information to third parties, and we never use your data for purposes that are incompatible with the reasons for which it was collected.

• To respond to your enquiries. When you contact us, we use your contact details to reply to your message and to discuss the products and services that interest you.
• To provide our services. We use the information necessary to deliver textile sourcing, trading, inspection and logistics services you have engaged us to provide.
• To communicate with you. We may send you important notices about your orders, service updates and changes to our policies or terms.
• To improve our website. Technical and usage data helps us identify problems, improve performance and create a better experience for our visitors.
• To meet our legal obligations. We may process personal information where required by applicable law, regulation, court order or government authority.
• To protect our rights. We may use information to prevent fraud, misuse or security incidents, and to enforce our terms of service.

Where we wish to use your information for a new purpose that is not described in this policy, we will not do so without explaining that purpose to you and obtaining your consent where the law requires it.

6. Legal Basis for Processing

We process personal information on one or more of the following legal bases, depending on the circumstances of each processing activity.

Consent. Where you have given us explicit permission to process your information for a specific purpose, we process it on the basis of that consent. You may withdraw your consent at any time by contacting us, and we will stop the relevant processing unless another legal basis applies.

Contract. We process information that is necessary to perform a contract with you, or to take steps at your request before entering into a contract. This includes processing required to deliver services you have commissioned.

Legal obligation. We process information where we are required to do so to comply with our legal and regulatory obligations, such as tax, customs and record-keeping requirements.

Legitimate interests. We process information for our legitimate business interests, including operating our website, protecting our business, responding to communications and improving our services. When we rely on this basis we balance our interests against your rights so that your interests are not overridden.

7. How We Share Information

We keep your personal information confidential and we do not sell it. We may share information only in the specific circumstances described below, and only to the extent necessary for the intended purpose.

We share information with service providers who support our operations. These include web hosting companies, email and communication providers, analytics tools, payment processors and logistics partners. These providers act on our instructions and are bound by agreements that protect your information.

We may share information with mills, factories, inspection agencies and other trade partners when such sharing is necessary to deliver the services you have requested. For example, we may share a delivery address or order reference with a logistics provider to arrange shipment.

We may disclose information where required by law, regulation, legal process or a competent government authority. We will comply with valid requests and may do so without prior notice to you where the law permits or requires it.

In the event of a merger, acquisition, restructuring or sale of assets, your information may be transferred to the relevant successor entity, subject to the protections described in this policy.

8. International Transfers

BELVEDERE HOLDING LIMITED is based in Hong Kong, and the textile trading services we operate connect partners across many countries. As a result, the personal information we collect may be transferred to and stored in locations outside your country of residence, including to service providers and business partners in other regions.

Whenever we transfer personal information across borders, we take reasonable steps to ensure that it receives an appropriate level of protection consistent with the standards described in this policy. We rely on standard contractual safeguards, consent or other lawful mechanisms that provide adequate protection under applicable data protection law.

By submitting personal information to us you understand that it may be transferred internationally as described above. If you have questions about the safeguards applied to a particular transfer, you are welcome to contact us for more information.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate effectively and to understand how visitors interact with our pages. A cookie is a small file stored on your device that our website can read on subsequent visits.

We use the following categories of cookies:

• Essential cookies. These are required for the core functions of the website, such as navigation and security. They cannot be disabled and are set in response to your actions such as logging in or setting preferences.
• Preference cookies. These remember choices you make, such as language or region, to give you a more tailored experience on return visits.
• Analytics cookies. These collect aggregated information about how visitors use our site, including which pages are visited and how long visitors stay. This data helps us improve our website and is not used to identify you personally.

You can control and delete cookies through your browser settings. Most browsers allow you to block all cookies, to receive a warning before a cookie is stored, or to delete cookies after they are set. If you choose to disable cookies, parts of our website may not function as intended, but the fundamental content will remain accessible.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, to resolve disputes and to enforce our agreements.

Information collected automatically through our website, such as server logs and analytics data, is retained for a period that enables us to understand and improve our services, after which it is deleted or anonymised.

Information related to commercial transactions, such as invoices, orders and correspondence, is retained in line with applicable accounting, tax and customs requirements, which may be several years depending on the jurisdiction.

When we no longer need your personal information, we will delete it, destroy it or render it anonymous in a way that no longer identifies you. We maintain internal procedures to review retention periods and to dispose of data securely when the period has lapsed.

11. Data Security

We take the security of your personal information seriously. We employ appropriate technical and organisational measures designed to protect your data against unauthorised access, alteration, disclosure or destruction.

These measures include secure storage of information, restricted access to personal data on a need-to-know basis, encrypted transmission where appropriate and routine review of our security practices. Our staff and service providers are required to treat personal information as confidential and to handle it in accordance with our policies.

Because no method of transmission over the internet or method of electronic storage is completely secure, we cannot guarantee the absolute security of your data. However, we work hard to protect the information in our care and we respond promptly to any suspected incident in line with our policies.

12. Your Privacy Rights

Depending on your location, you may have certain rights regarding the personal information we hold about you. We are committed to honouring these rights and to responding to your requests in a timely and transparent manner.

• Right of access. You may request a copy of the personal information we hold about you.
• Right to correction. You may ask us to correct information that is inaccurate or incomplete.
• Right to erasure. You may request that we delete personal information when it is no longer needed or where other lawful grounds apply.
• Right to restriction. You may ask us to limit how we process your information in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to data portability. Where applicable, you may request a machine-readable copy of personal information you have provided.
• Right to object. You may object to processing based on our legitimate interests, and we will stop unless we have compelling grounds to continue.
• Right to withdraw consent. Where we process your data on the basis of consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the details at the end of this policy. We may ask you to verify your identity before responding, and we will handle legitimate requests without undue delay.

13. Privacy for Children

Our website and services are directed at business clients and professionals and are not intended for children. We do not knowingly collect personal information from children under the age of eighteen.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action. Where we become aware that we hold personal information from a child without appropriate consent, we will delete it promptly.

14. Third-Party Websites

Our website may contain links to external websites, including those of mills, trade organisations, logistics providers or payment services. This privacy policy applies only to information collected on our website.

We have no control over and accept no responsibility for the content, privacy practices or data policies of third-party websites. We encourage you to review the privacy policy of any external site you visit, as its practices may differ from ours.

15. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, our services or applicable law. When we make a change, we will revise the effective date at the top of this page and, where appropriate, notify you of material changes.

We encourage you to review this page periodically so that you remain informed about how we protect the personal information we hold. Your continued use of our website and services after we post a revised policy constitutes your acceptance of the updated terms, unless the law requires your separate consent.

16. Contact Us

If you have any questions, concerns or requests about this privacy policy or about how we handle your personal information, you are welcome to contact us using the channels below.

• Email: service@gfctextile.mom
• Telephone: +18158592615

We will acknowledge your enquiry promptly and respond to you within a reasonable time. If you are not satisfied with our response, you may also have the right to lodge a complaint with a relevant supervisory authority in your region.